Utility Bill Adjustment Request

Any customer of City utilities may, having experienced a qualifying event, request an adjustment be made upon a utility bill. A “qualifying event” is defined as either:

(a) A water leak that resulted in above-average water consumption.
(b) Installation of new swimming pool, or re-fill of existing swimming pool.

If customer qualifies, adjustment will be made on sewer charges above average monthly usage, once confirmed by monthly meter reading that high usage is not continuing.

Any adjustment(s) are made as a courtesy, and may be declined for any reason by department staff.

Please pay your current utility bill in full to avoid termination of utility services.

The following rules and restrictions apply:

Customer must be connected to City wastewater system and billed sewer charges.
High irrigation usage or irrigation system leakage does NOT qualify for adjustment.
One adjustment is permitted within a 12 month period.
Evidence/documentation of leak repair or swimming pool installation/fill.

By submitting this request, the customer is certifying that the included information is correct to the best of their knowledge and includes no intentional falsehoods. Further, the customer acknowledges that department staff may reject this request for any reason, including, but not limited to, lack of supporting documentation or incomplete information, or if it is determined that the qualifying event did not generate excess billable water usage.

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Customer Information

Utility Account Number *

Customer/Account Holder Name *

Service Address *

Customer Phone Number *

Adjustment Information

Adjustment Type *

Plumbing Leak

Pool Fill

Utility Bill Date(s) Effected *

Bill Date or Due Date of utility bills effected

Date of Leak Repair or Pool Fill *

edit-submitted-adjustment-information-date-of-leak-repair-or-pool-fill-month

edit-submitted-adjustment-information-date-of-leak-repair-or-pool-fill-day

edit-submitted-adjustment-information-date-of-leak-repair-or-pool-fill-year

Leak Repair Verification Document(s)

Attach any verification documentation, including any invoices or receipts indicating leak repair. Requests not accompanied by verifying documents will not be considered 'complete' and will be rejected. Documentation is NOT required for pool fill requests.
Files must be less than 15 MB.
Allowed file types: jpg jpeg png pdf.

Utility Bill Adjustment Request

Contact Information

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